Customer Service
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Order Status
Returns
Shipping/Delivery
- How much does shipping cost?
- I have not received my order. What should I do?
- An item is missing from my shipment. What should I do?
- An item from my shipment is damaged. What should I do?
Pricing and Billing
- What are my payment options?
- I have a question about the amount charged to my account.
- Do I have to pay sales tax?
Need more help? Check out our Help FAQ or contact Customer Support.
Order Status
How do I track my order?
When your order is shipped, we will notify you via e-mail. For applicable shipping methods, a tracking number will be provided. Note that if you have chosen to ship your items using USPS Media Mail, no tracking information is available.
What is the delivery time?
Delivery time depends on the chosen shipment method. Please allow 4-6 business days for USPS Priority Mail and 2-3 weeks for Media Mail. For international shipments, please allow 2-4 weeks.
If you are registered as a SmartBean member, you will also be able to view your order status by logging into your account and clicking on “My Orders”.
How do I view previous orders?
If you are registered as a SmartBean member, to view your previous orders, log into your account and click on “My Orders”.
Returns
What is SmartBean’s return policy?
For Art of Problem Solving books, if your purchase is returned in resalable condition within 30 days, we will refund the cost of the books. Please write to us for additional information on the process for return and refund.
Shipping/Delivery
How much does shipping cost?
Shipping is calculated based upon the items in your cart during checkout. Pricing varies according the selected shipment method. At this time, we offer these options: USPS Media Mail and USPS Priority Mail.
I have not received my order. What should I do?
For Media Mail purchases, please allow three weeks for delivery. For Priority Mail, please allow 8 business days. If you have still not received your purchase at that time, please write to us, and you will receive a prompt response from customer service.
An item is missing from my shipment. What should I do?
Please write to us and one of our customer service representatives will contact you promptly.
An item from my shipment is damaged. What should I do?
If an item in your shipment is damaged, you may return it within 30 days for a replacement or refund. Please write to us and a customer service representative will contact you promptly.
Pricing and Billing
What are my payment options?
For all AOPS books, our secure payment gateway allows you to make payments using any major credit or bank account. Additionally, if you have a PayPal account you may pay from a credit card or bank account without revealing your financial information. Please note that you are not required to have a PayPal account to use your credit card to make a purchase on our site.
I have a question about the amount charged to my account.
Please review your Order History and each order’s billing summary first. If you have reviewed your orders and still have a question, please write to us and someone will respond promptly.
Do I have to pay sales tax?
For Art of Problem Solving books, you are required to pay sales tax only if your Ship To address is in the state of California.